Blown up

[Street cry]

Probably one for Keith just got new pc today turned it on at mains then turned it on via black switch on back of tower and it blew up what went wrong and should i fix it or send it back

[mathare]

Sounds like your PSU has failed.

If it is still in warranty don't even open the case up, send it back. New PSUs are cheap and easy enough to fit but why should you have to do it? You bought a new PC, why should you have to mend it?

[Street cry]

It made a loud bank and flashed and is now lifeless

[mathare]

It made a loud bank and flashed and is now lifelessSomething electrical has gone pop then, probably the PSU. Try it with a different power lead just to make sure it wasn't the lead that got fried.

[Street cry]

The flash definitely came out the back of the box so guess its 5h4gged

[Win2Win]

It made a loud bank and flashed and is now lifeless

Just PHONE the company and tell them to collect it, as it is there responsibility. If they decline, tell them the order is cancelled under the Distance Selling Act 2000.

Never actually heard a computer go BANK before :D

[Street cry]

been trying to get through for 6 mins now ridiculous

[Street cry]

keeps telling me i have to email them and that it could take 5 days for a reply

[Street cry]

and the music is sh1t

[Street cry]

still waiting can't wait all day should have gone to pc world hate messing about with mail order companies

[Street cry]

tried to arrange a return online but says service is unavailable unbelieveable won't be deakling with theses people again

[Street cry]

finally go through but now back in queue

[Win2Win]

6 minutes.....you're lucky, it's AT LEAST 45 mins with PlusNet!!

Don't got to PC World, you will be ripped off big time.

[Street cry]

Oh my god don't want to sound awful but i got an asian woman on the phone it took me 5 minutes to tell her the address i require pick up from she kept miss spelling what i told her what an ordeal !!!!!!

[Street cry]

I'm just gonna go to comet or somewhere and get whatever they have thats the spec i need

[Street cry]

Keith is there anyway they could not give me my money back or will i be ok

[Win2Win]

Who is it?

Whatever you do, don't buy from the high street they have a 100% markup. Think of it as overlaying 100% :yikes:

[Street cry]

SAVASTORE is where i got it it is the aries 5573N if they won't refundcould i get the computer back and fix it myself

[Win2Win]

I've bought plenty of Aries for people, never had a problem with them. Probably best to just let them send you another, otherwise they'll give you a refund no problem.

My guess is it happened in transit, as all the Aries are burn tested before being shipped out.

At least you've got customer service, my ISP doesn't have any, but they are happy to blackmail you. :)

[Street cry]

They said they would refund but said in the email

"We reserve the right to reject any requests which do not meet the appropriate criteria. If this happens we will provide details as to the reason why the request was rejected.
Thank you."

so was a bit worried need a system quick so might go shopping tomorrow

[sparkyminer]

They've got to refund you mate if you want one.
http://www.consumerdirect.gov.uk/general/internet/fs_s01.shtml
They'll probably offer to replace the existing one. A repair shouldn't be a problem, the PSU's are modular and it's a case of 'just' slotting in a replacement.:)