Always worth complaining

[mathare]

I know Keith is a big believer in complaining about things, in the proper manner rather than just spouting off inappropropriately. And it's a good attitude to have I reckon.

Paddy Power changed their casino software last week. Last night was the first time I had used the new software so I played a while, and won a few quid as it happens, but it didn't feel right. There were some very clunky bits and a few small errors. So I fired off an e-mail to the support department offering them feedback on their new software, stating that I no longer felt that Paddy Power was the best casino available and that I would happily take my business elsewhere. Today I got a reply thanking me for my feedback and that it had been passed on to the management for consideration. They also took a bit of time out to address a couple of specific issues I had raised and had added £10 to my account by way of an apology. :thumbs

I took great delight in filling out a customer survey for William Hill the other day too, basically telling them how much their casino sucks. I wonder what I will hear back from that. I told them they need to change the way they handle account funds (at present your full balance is transferred to the casino when you access their casino - which means you can't bet the horses at the same time) so if they change that you have me to thank :D

No point moaning about stuff unless you moan to the right people. Most firms appreciate customer feedback so give them some.

[Win2Win]

Bloody English folk....always moaning :D

[mathare]

I phoned Virgin Media up this evening and told them I wanted to cancel my services as Sky were much cheaper. A few minutes later Virgin offered to reduce my bill by £25 a month. That's better :thumbs

This is the new empowered me that is standing up and getting things changed for the better rather than just putting up with it.

[scoobydoo]

£25 a month....christ that is a drop Mat? You must nearly be getting Sky Sports channels for nowt now eh? :)

I used to do it all the time with NTL (as they were) on my phone but thought they had changed policy since beardy took over...it seems not! Well done....

[Win2Win]

I done that with my mums service months ago, free phone, all channels, £35/month, & broadband :)

[mathare]

£25 a month....christ that is a drop Mat? You must nearly be getting Sky Sports channels for nowt now eh? :)We used to pay £96 for all the channels, sports and movies on two separate boxes, 4 meg broadband and phone. Sky would do the same for £82 with BT Broadband (our exchange is too packed with Sky broadband customers to use their own service, but that would have been £70 a month) and I have had no problems with Virgin really so I was happy to stick with them when they offered to reduce my bill to £71.50 a month.

They never offer these things though unless you threaten to leave them, and when you do it's amazing what sort of savings they can suddenly offer

[presto]

for any sky customers out there - they are always ready to lowre bills - they evrn have a dedicated departnent for it.

we always cancle he main pacages after the footy in the summer (and just have the basics - sky one etc....) then mid august when sport satrts again - re-subscribe. they usually give you 3/6 months half price.

it's usually worth it as there isn't much sport in the summer.